FAQ

 FAQs for Payment / Cancellation / Refund
Q: How can I pay?
A: We accept Visa, MasterCard, American Express credit cards and debit cards. We also accept PayPal. Apple payment, Google payment. Please choose the payment at the time of checkout.
Q: Can I cancel my order?
A: An order except for custom made items can be canceled if the items have not yet been shipped from our headquater.
Q: How can I cancel my order?
A: To request a cancellation, please contact us at info@artcraftkanazawa.com.
Q: What is your Refund Policy?
A: Please check our Refund policy.

 

FAQs for Shipping

Important Notice:

The shipping suspension and big delay by Japan Post due to COVID-19 to major countries are still going on.

Q: Do you use Fedex or DHL for the shipping?
A: No, we are not offering any shipment using Fedex or DHL at the moment.
Q: Do you provide tracking information?
A: Yes, you will receive an email with your tracking information after your order has been shipped.
Q: How do I know the shipping cost?
A: The shipping cost will be automatically calculated prior to completing your order. The shipping cost varies depending on item's weight and delivery location.

Your country's government may require customs taxes or other clearance fees to be paid before delivery. Local taxes and fees of this nature are not included in the shipping costs or Grand Total of your order. Artcraftkanazawa has no control over it and is not able to provide compensation for customs taxes or any related local charges.
Q: Where will my items be shipped from?
A: All the items will be shipped from our headquater in Ishikawa Prefecture, Japan.
Q: How long does it take to receive my items?
A: Shipping time varies depending on your location.
Please note that due to Covid 19, the delivery of the international package to some countries/regions is currently suspended. Also there may be a delay in the delivery of international package shipping to countries/regions that are not subjected for suspension. We will immediately inform you if we have any concern regarding the shipping.